Refund Policy
Here at Procomly, we believe in keeping things simple, transparent, and fair when it comes to our refund policy.
If you have any concerns about your purchase, we offer a 3-hour window from the time your order is placed to file a dispute and request a full refund. Unfortunately, we are unable to provide full refunds for disputes submitted after this timeframe. Once work has been initiated on your order, it becomes non-refundable, as our team immediately begins investing time, effort, and resources into delivering your customized solution.
After work has started on any project, we do not offer refunds on products or services. This policy exists because our team dedicates valuable time and operational resources to every order, and these costs cannot be recovered once the process is underway.
Whether you purchase a prebuilt store, digital product, software, service package, or any other offering from Procomly, once it has been delivered or accessed, it is considered final. We stand behind the quality of our products and services and are confident in the value we provide.
In the rare event that you are not fully satisfied, we offer unlimited revisions to ensure we meet your expectations. Revision requests must be submitted within 24 hours of delivery, and our team will gladly work with you to make the necessary adjustments.
To request revisions, please use our official help center available at procomly.com. For efficient processing, all revision requests must be submitted through this designated channel. Requests sent via email, social media, or other communication platforms may not be processed.
If you have any questions or require further assistance, our support team is here to help. Please contact us at support@procomly.com, and we will respond as promptly as possible.
Our goal is to provide a smooth, professional, and satisfying experience. This refund policy is designed to protect both our clients and our team while ensuring clarity and fairness at every step.
Thank you for choosing Procomly.